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BILLING · CLIENT MARGIN · RATE MANAGEMENT
A storage fee nobody added. A surcharge that outran the client's rate. Real work your floor did that never made it onto a bill. Every line gets priced to the right client's rate card, so what you send is what you actually earned.
WHO IT'S FOR
You ship for a dozen brands, or fifty. The floor runs on real software. Billing still runs on spreadsheets and memory.
You can see every order that left today. You can't see which account actually made you money this month until someone sits down and does the math.
Rates change, surcharges climb, client terms shift. Keeping every rate card current by hand is a game you lose a few cents at a time.
THE GAP
The software running your floor was built to answer one question: did the right box get to the right place. It's good at that. It was never built to answer the one you actually lose sleep over — did that work make money, for this client, this month.
So that number gets assembled by hand, after the fact, from systems that were never meant to talk to each other. By the time it's added up, the leak has already repeated itself a thousand times. Each order too small to notice on its own.
That's the gap. The floor moves boxes. It doesn't tell you what you earned. This is the other half of the business.
THE PLATFORM
What you charge each client, what every account actually earns, and everything between: the money side of your operation, gathered into one hub.
Per-client rate cards and tiered schedules live in one place. Change a rate and it propagates everywhere it's used — no spreadsheet left out of date.
Receiving, storage, pick, pack, handling, work orders. If the work happened on the floor, it lands on the invoice — not on the floor of the invoice.
What the carrier charged, set against what you billed the client. Margin on every shipment, so a rate that stopped covering its cost shows up early.
Profit by account, month to date, money at risk surfaced as the month runs — not discovered in the fourth quarter when it's already spent.
HOW IT CONNECTS
No rip-and-replace, no new system for the floor to learn. It connects to the software already running receiving, storage, and shipping, and to the carrier accounts you already hold, pulls the activity automatically, and turns it into a bill.
It reads the activity your existing system already tracks. Nobody on the floor changes how they work.
UPS, FedEx, and the rest link in through the same secure connection flow. Cost and service data flow in on their own.
No migration project, no new system for the floor to learn. It sits alongside what's already running and turns the activity into a bill.
SEE THE PRODUCT
Client & rate management. Per-client rate cards and tiered schedules. Edit a rate and every invoice that uses it stays current.
Fulfillment billing. Receiving, storage, pick, pack, handling, work orders — every line the floor worked, priced and captured.
Carrier billing. What the carrier charged set against what you billed — so a surcharge that quietly ate the margin doesn't stay hidden.
Margin & profitability. Profit by client, month to date. The account that looks like your best can be your thinnest — now you can tell.
Invoicing. Client bills drafted from the activity you already captured. Review, approve, and send — no rebuilding the numbers by hand.
The dashboard. The one screen your floor software never had: billed, cost, and margin per client, updated as the month runs.
ALSO INCLUDED
Billing is the point. But the platform is already reading every shipment and every carrier charge — so it catches the money the carrier owes back, without you filing for it by hand.
Late deliveries that broke a service guarantee get flagged with the evidence to claim them back.
Billed charges checked against your contract, so an accessorial that shouldn't have applied doesn't quietly slip past.
Repeat overspend surfaced as a fixable pattern, not a one-off refund — the leak stops instead of coming back next month.
HOW IT WORKS
PRICING
Start with a walkthrough of how you bill today — your clients, their rate cards, and what your floor and carriers already track. We scope the platform around your accounts, not a seat count you have to guess at.
SECURITY MODEL
Client rate cards, billing records, and margin numbers are some of the most sensitive data you hold. The platform is built so every change is server-gated, every workspace is scoped to one account, and no connection secret ever touches a browser.
Every workspace is isolated by tenant-scoped access checks. The Worker verifies that a signed-in user belongs to the active account before any client, rate card, invoice, or billing record can be read or changed.
All writes — rate-card changes, billing runs, invoice approvals — run through a Cloudflare Worker. The Worker enforces tenant scope and role checks before any database write. Cloudflare's WAF and 300 Tbps DDoS mitigation sit in front of every request, with API Shield rate-limiting the billing endpoints.
The credentials that connect your systems and carrier accounts are configured through Cloudflare Worker secret bindings, encrypted at rest, and never shipped in source, Workers KV, browser code, logs, exports, or dashboards. Runtime code reads only the bound secret names it needs.
Each line on an invoice is logged with the rate-card version, the activity it came from, and the timestamp that produced it. Pricing comes straight from the client's rate card, so every number on a bill can be reconstructed and explained. Full billing detail exports for client review.
This platform prices, bills, and reports on the fulfillment and shipping work you already do for your clients. You remain responsible for your client contracts, rate agreements, and final approval of every invoice. Figures and dashboards shown on this page are illustrative.
Secure client access
Activation
| Carrier | Spend | Shipments | Refunds ident. | Recovery % | Evidence % | Trend | Status |
|---|
Rates
Upload files. Review findings. Act on the next best recovery.
Get started
Full cost audit
One pass across refunds, pricing, and contract leakage.
Service failures
Find late-delivery credits.
Rate audit
Compare billed rates against the deal.
Agreement review
Check discounts, minimums, and surcharges.
Saved audits
Upload an invoice to create a saved audit.
Rate analysis
Compare invoice spend against rate sheets, agreements, or proposed pricing.
Savings drivers
Service mix
Rate sheets
RateMate
Questions, explanations, and next moves for the audit in progress.
RateMate AI
Loading recovery guidance.
Checking rates against agreement benchmarks.
Ask the brain
Rate analysis
Rate findings
Carrier scorecard
Next moves
Guardrails
Invoices
Review UPS, FedEx, DHL Express, and USPS invoice audits as clean summaries: shipment totals, billed spend, refund candidates, and carrier credits won.
Upload invoice
LateMate auto-detects supported carrier exports, maps shipment rows, ignores extra billing fields, and adds every invoice to one shared workspace for claims, audit, parcel, and RateMate review.
Import bundle
Upload an invoice to build an audit preview.
Upload history
Parcel archive
Invoice summary
Upload an invoice to see shipment totals, refund candidates, and credit progress.
LTL freight recovery
Review guaranteed-service freight shipments, collect PRO/BOL evidence, prepare rate and accessorial checks, and keep carrier-facing recovery actions customer-approved.
LTL intake wizard
Choose the carrier, upload freight evidence, record customer approval, then review the packet before any carrier-facing action.
Freight invoice archive
Freight summary
LTL summaries use the same parcel invoice review model, but require freight-specific evidence before credits are requested.
Freight command center
Audit scope
Automation boundary
Freight import mapper
Freight docket
Rate audit queue
Pilot boundary
Carrier mix
Data gates
Rules
LateMate scores every package with deterministic rules, then blocks claims when payer authority or contract language does not support filing.
Contract controls
Rule engine
Rule coverage = which carrier claim rules LateMate can run. Connect carriers under Connections.
Contract posture
Guardrails
Refunds
Monitor submitted claims, reconciled credits, denied claims, and the success-fee basis that keeps the client ledger honest.
Credit reconciliation
Ledger rows
Carrier connections
Choose a parcel or freight carrier, record customer-approved account details, and keep carrier logins, email codes, and MFA inside the carrier portal.
Your connections
Parcel connections
One guided setup for parcel API access. Pick the carrier, record approval, then add API details.
Parcel starts with customer-approved account access. LateMate stores masked account metadata, then uses carrier API credentials for tracking, delivery evidence, and rate checks.
LTL carrier connections
One guided packet for any LTL carrier. Pick the carrier, upload freight documents, then record approval details.
LTL starts with documents and customer approval. API, EDI, portal, pickup, BOL, and label actions stay behind review.
Step 2
Enter the account reference and customer approval note. Never enter carrier passwords, email codes, MFA codes, or security answers.
API setup
Save a carrier account first, then add the client API credentials used for tracking and rate verification.
Choose or save a carrier account to configure API credentials.
Platforms
Selected platform
Connect ShipHero for 3PL billing reconciliation.
ShipHero
LateMate uses this token read-only for shipping labels and fulfillment invoices. ADMIN tokens are supported with least-access guidance.
This is an ADMIN token. It grants broad account access — LateMate uses it read-only for labels + fulfillment invoices. Rotate it any time.
Browse all supported carriers
3PL billing
Client margin health, leak worklist, and reconciliation runs for your 3PL workspace.
Billing reconciles ShipHero label costs against your tenant rate cards, surfaces margin leaks, and schedules automated reruns. Every LateMate workspace sees this module — connect your 3PL platform to begin.
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| Client | Shipments | Captured | At risk | Unpriced | Needs cost | Leaks | Status |
|---|
Learn
Plain-language orientation for parcel, freight, and audit workflows. More lessons are coming soon.
Parcel
Upload carrier invoices, verify service commitments, then review eligible recovery paths.
Freight
Keep shipment references and supporting documents together before starting an LTL audit.
Audit
Compare billed charges with agreements and cost evidence before taking action.
Leaks · this client
Margin detail
| Order | Shop / method | Carrier | Rate card | Buy | Sell (billed) | Margin | % |
|---|
Agreed sell rates by weight × zone. Reconciliation prices each shipment off this table; the gap to actual carrier buy cost is your margin.
Fees are recorded per client — used for invoicing (coming next). Today's engine prices buy cost from its own carrier cost-source config.
Shipping charge
Reconciliation
Pricing
Set fulfillment fees and shipping rates per client. Saved pricing applies to the next run; past runs never change.
Applying to
Routing rules send each shop + method to a rate card. Applies to the next run.
| Shop | Method | → Rate card | Service |
|---|
Sell rates by weight × zone per rate card. Applies to the next run.
Every active fulfillment fee key is preserved. Unknown and optional values stay lossless through save.
Preview impact
Per-carrier buy-cost source rows. Recorded per client — used for invoicing (coming next). Today's engine prices buy cost from its own carrier cost-source config.
Templates
Dated history
Drafts
Billing
Fetching the run, filtered shipments, and pending overrides.
We could not reach the billing service. No prior-run data is shown.
| Client | Carrier / Method | Card | Src | % | Flags |
|---|
Workspace alerts
Deadlines, evidence gaps, setup blockers, refund opportunities, and resolved wins routed from the active workspace state.
Claims
Review claim candidates, verify tracking evidence, prepare packets, and track approval before carrier submission.
Candidate queue
Import an invoice bundle to see the highest-priority shipments first.
| Carrier | Tracking | Service | Status | Late | Value | Deadline |
|---|
Carriers
Review carrier coverage and connection readiness. Carrier detail pages are staged for the next build.
Portfolio
Clients
Keep the client record clear: who owns the workspace, which account approvals are active, and what must be finished before live carrier work.
Workspace
Notifications
Draft terms
Settings
Keep customer authority, active carrier context, account posture, and appearance controls in one place.
Account approval
Company profile
Fields left blank stay blank — nothing here is prefilled with sample values.
Platform connections
Carrier connections
Help & guidance
Account
Theme
Uses the locked LateMate tokens for this workspace.