1. Service scope
LateMate provides software for parcel invoice review, service-failure detection, evidence packet preparation, claim workflow tracking, rate-audit review, routing recommendations, and credit reconciliation. LateMate does not act as a carrier, broker, freight forwarder, insurer, law firm, or tax advisor.
2. Client authority
Clients must have authority to access and use the carrier accounts, invoices, shipment records, payment records, and credit records submitted to LateMate. Before any carrier-facing submission, the client is responsible for confirming payer-of-record authority, account ownership or delegated access, and any required internal approvals.
3. Eligibility and carrier decisions
Carrier credits, refunds, and adjustments depend on carrier service terms, shipment facts, contract overrides, claim windows, service suspensions, payer status, and carrier review. LateMate can identify and organize potential opportunities, but it does not guarantee that a carrier will approve, pay, or maintain any credit.
4. Client data and uploads
Clients are responsible for the accuracy and legality of uploaded invoices, shipment exports, tracking data, account metadata, and supporting documents. LateMate may reject malformed, incomplete, unsafe, or unsupported files. Clients should not upload data they are not authorized to process.
5. Carrier credentials
Carrier credentials and API secrets must be provided only through approved secure channels. LateMate stores and uses carrier credentials server-side for authorized workflows and does not require browser-side carrier secrets. Clients remain responsible for complying with each carrier's API, account, and automation terms.
6. Billing and recovered value
Unless a separate written order form says otherwise, success-fee billing should be based on carrier credits that are reconciled or otherwise confirmed, not merely estimated opportunities. Subscription, implementation, or support fees may be billed separately if agreed in writing.
7. No prohibited submissions
Clients may not use LateMate to submit false, duplicate, misleading, unauthorized, expired, or contractually barred carrier claims. LateMate may block or require review of workflows that appear unsupported, unauthorized, or inconsistent with carrier rules.
8. Security and account access
Clients are responsible for maintaining secure user access, protecting passwords, reviewing workspace membership, and promptly removing users who should no longer have access. LateMate may suspend access to protect the service, client data, carrier accounts, or the integrity of claim workflows.
9. Recommendations
Rate-audit findings and routing recommendations are operational decision support. Clients remain responsible for evaluating business impact, carrier relationships, delivery commitments, customer promises, and contractual obligations before changing shipping behavior.
10. Liability boundaries
LateMate is provided as a software and workflow service. To the maximum extent allowed by law, LateMate is not responsible for carrier denials, delayed carrier processing, unavailable carrier systems, missed client approvals, inaccurate client data, downstream shipping decisions, or credits waived by contract or carrier policy.
11. Changes
LateMate may update these terms as the product, carrier integrations, billing model, and compliance requirements evolve. Material updates will be posted with a revised effective date.
Final production terms should be reviewed by counsel before paid launch.